Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.omniswift@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.omniswift@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.omniswift@gmail.com.

Return & Refund Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as received—unused, unworn, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us via email. Once your return request is approved, you will receive a return shipping label along with detailed instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

Damages and Issues
Kindly inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, report it immediately so the issue can be evaluated and resolved promptly.

Non-Returnable Items
Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-refundable.

Exchanges
To exchange an item, the recommended process is to return the original item first. Once the return is approved, you may place a new order for the desired product.

EU 14-Day Cooling-Off Period
For orders shipped within the European Union, customers have the right to cancel or return their order within 14 days without providing a reason. Items must still meet the standard return conditions.

Refunds
After receiving and inspecting your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to complete the transaction.

If your refund has not been received within the expected timeframe, please allow a few extra days for processing.